At Baby Ecattura, your satisfaction is important to us. If something isn’t quite right with your order, we’re here to help make the process simple and straightforward.
Items may be returned within 14 days of delivery if they are unused, in their original condition and in the original packaging.
For hygiene and safety reasons, certain items may not be eligible for return, including:
• Used products
• Personalized items
• Final sale items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you as quickly as possible.
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
For any questions regarding returns or refunds, please contact us at:
support@ecattura.com